How can we help?
Answers about your Lio device, flavour cores, shipping, returns and more.
Flavour feels weak? Warm it up.
Keep your Lio in your pocket for 15 minutes. Body warmth roughly doubles the flavour strength. A cold Lio always tastes faint.
Read the 15-minute fix →
Lio Plus or Lio Pro?
Flow Dots or a turning barrel — and why the cores are not interchangeable.
What's in every flavour
Six flavours, ingredient by ingredient — essential oils and natural aromas.
Quick fixes
Browse by category
6 topics · 60 articles
Product Information
17 articles
What Lio is, what's inside every core, materials and how long things last.
Using & Care
14 articles
Step-by-step guides for Lio Plus and Lio Pro, airflow, cleaning and storage.
Troubleshooting
11 articles
Flavour too weak? Start here — warmth fixes most of it. Plus airflow and fit.
Orders & Shipping
9 articles
PostNL delivery times, tracking, subscriptions, duties and VAT.
Returns & Refunds
7 articles
The 30-day try-it guarantee, how to return, and when refunds land.
Sustainability & Materials
3 articles
Woods, coatings, packaging, and what we can and can't recycle yet.
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