Returns & Refunds
The 30-day try-it guarantee, how to return, and when refunds land.
The 30-day money-back guaranteeTry Lio properly for 30 days from delivery. If it isn't for you, you then have a one-week window to request a refund — used products included.What is your return policy?Return after a 30-day trial, within the week that follows. You pay return postage; refunds are processed within a week of arrival.What can be returned?Your Lio device, used or not. Unopened cores can come back too, but you can simply keep or bin them.How do I return an item?Email us with your order number, then post it to Fresh@Work BV in Zwaag, the Netherlands.Damaged or faulty itemSend us a photo and your order number — we replace faulty items.When will I be refunded?Within one week of your return arriving with us.EU & UK return rightsYour statutory rights apply in full, alongside our own 30-day try-it guarantee.
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