All articles
6 topics · 60 articles
Product Information
What Lio is, what's inside every core, materials and how long things last.
What is Lio?Lio is a hand-finished wooden mouth diffuser. You draw ordinary air through a plant-based flavour core and it carries a natural aroma — no nicotine, no vapour, no battery.Lio Plus vs Lio Pro — what's the difference?Lio Plus uses Flow Dots to set the airflow; Lio Pro has a sliding barrel you turn. Their cores are not interchangeable.What to expect from LioThe aroma is natural and gentle — closer to herbal tea than to anything sharp. Warmth makes it noticeably stronger.Is Lio a vape or e-cigarette?No. There is no battery, no coil, no e-liquid and no combustion — and no vapour of any kind.Is Lio a way to quit smoking or vaping?No. Lio is not a cessation product and we make no such claims — it is a nicotine-free ritual object.Is Lio nicotine-free?Yes — 100% nicotine-free and tobacco-free, in both the wooden device and every flavour core.Is there any vapour or smoke?None. Nothing heats and nothing burns — you will not see anything when you exhale.Is Lio electronic?No — no battery, no charging, no electronics. It is a wooden object with a replaceable core.Is it safe to breathe through Lio?You breathe ordinary air carrying a natural aroma. It is not a medical device — talk to a doctor if you are pregnant, asthmatic or allergic.What's inside the flavour core?A medical-grade fibre carrying essential oils or natural aromas. No nicotine, no tobacco, no e-liquid.Ingredients & allergens, flavour by flavourMinty Magic: peppermint oil. Peppery Mint: peppermint, black pepper and eucalyptus oils. Ohh My Orange: sweet orange oil. Others use natural aromas.What flavours are available?Six: Minty Magic, Peppery Mint, Ohh My Orange, Cinnamon Spice, Razzy Berry and Mango Passionfruit. Nothing is on sale or discontinued right now.Which cores fit my Lio?Lio Plus cores fit Lio Plus only. Lio Pro cores fit Lio Pro only. They are not interchangeable.How long does a flavour core last?Around 2 to 3 days of normal use. Warmth and slow draws get the most out of each one.How long does the diffuser last?About 6 months of regular use, after which the wood and coating are past their best.What is the diffuser made of?High-quality olive wood and walnut wood, finished with a food-grade coating.Who can use Lio? Age and safetyLio is intended for adults (18+). Speak to a doctor first if you are pregnant, asthmatic or have allergies.
Using & Care
Step-by-step guides for Lio Plus and Lio Pro, airflow, cleaning and storage.
How do I use Lio?Insert a core, set the airflow, take a slow breath — and keep your Lio warm for the best flavour.How to use Lio PlusPick a flavour, insert the core, pop on your Flow Dot, enjoy. Want more flavour? Fray the core.How to use Lio ProPick a core (don't fray it), insert it, slide the barrel back on, turn to adjust airflow, enjoy.Weak flavour? Warm your Lio up firstKeep your Lio in your pocket for 15 minutes. Body warmth roughly doubles the flavour strength — this fixes most weak-flavour reports.Adjusting the airflowLio Plus adjusts with Flow Dots; Lio Pro adjusts by turning the barrel.Getting the best aromaWarmth first, then slow long draws, then a fresh core. In that order.Your first days with LioBuild the habit: carry it with you so it stays warm, and take a few slow breaths whenever you like.How to replace a flavour corePull the old core straight out, drop in a fresh one, and reseat the Flow Dot or barrel.How to clean LioRinse or wipe it, then dry it thoroughly before the next core goes in.Can I wash Lio with water?Yes — as long as you clean it properly and dry it completely afterwards.How do I store Lio?Dry, out of direct sun and away from heat. Best of all: keep it in your pocket.How long do unused cores keep?Two years sealed. Once opened, use within about a month.Travelling and flying with LioYes — Lio goes through airport security and travels in your hand luggage.Can I share my Lio?You can, but we don't recommend it — sharing a mouthpiece risks contamination.
Troubleshooting
Flavour too weak? Start here — warmth fixes most of it. Plus airflow and fit.
Weak flavour? Warm your Lio up firstKeep your Lio in your pocket for 15 minutes. Body warmth roughly doubles the flavour strength — this fixes most weak-flavour reports.The flavour feels weakAlmost always temperature. Keep your Lio in your pocket for 15 minutes — warmth roughly doubles the strength.The flavour faded quicklyHeat, sunlight and leaving cores unsealed shorten their life. A core normally lasts 2–3 days.The flavour got weaker over timeCores fade with use, and your nose adapts to a scent you use daily. Warmth and a fresh core reset it.One flavour feels stronger than anotherExpected. Essential-oil flavours like Minty Magic and Peppery Mint read stronger than the fruity natural-aroma blends.The core keeps falling outCheck you are using the right core for your model, that it is fully seated, and that the chamber is dry.The airflow feels restrictedOpen the airflow: swap the Flow Dot on Lio Plus, or turn the barrel on Lio Pro.Nothing happens when I breatheThere is nothing to see by design — no vapour. Check a core is fitted, warm it up and draw slowly.Does weather affect the flavour?Yes, a lot. Cold air weakens the aroma — which is exactly why warming your Lio works so well.Mouth or throat irritationStop using Lio and contact a doctor. Then check the ingredients for that flavour.My Lio feels different from beforeWood is natural and settles with use. After about 6 months, a device is due for replacement.
Orders & Shipping
PostNL delivery times, tracking, subscriptions, duties and VAT.
How do I track my order?You get a PostNL tracking link by email as soon as your parcel is dispatched.How long does delivery take?Next working day in the Netherlands and the UAE, 2 days to Belgium, 3–4 across Europe, 10 to the US, 12 to Canada and Australia.Where is my order?Check your PostNL tracking link first — most parcels are simply still in transit.My delivery is missing or lateAfter two weeks with no delivery, report it to us and we will sort it out.Tracking shows no updateScans can pause for several days between hubs, especially on international routes.Marked delivered but not receivedCheck with neighbours and around the property, then contact us with your order number.International shipping, duties & VATWe ship worldwide and we pay import duties and VAT — the only exception is UK orders above £135.Shipping costsShipping is calculated at checkout and shown before you pay. Duties and VAT are on us.How do I manage my subscription?Everything is in your account dashboard — change, pause or cancel at any time.
Returns & Refunds
The 30-day try-it guarantee, how to return, and when refunds land.
The 30-day money-back guaranteeTry Lio properly for 30 days from delivery. If it isn't for you, you then have a one-week window to request a refund — used products included.What is your return policy?Return after a 30-day trial, within the week that follows. You pay return postage; refunds are processed within a week of arrival.What can be returned?Your Lio device, used or not. Unopened cores can come back too, but you can simply keep or bin them.How do I return an item?Email us with your order number, then post it to Fresh@Work BV in Zwaag, the Netherlands.Damaged or faulty itemSend us a photo and your order number — we replace faulty items.When will I be refunded?Within one week of your return arriving with us.EU & UK return rightsYour statutory rights apply in full, alongside our own 30-day try-it guarantee.
Sustainability & Materials
Woods, coatings, packaging, and what we can and can't recycle yet.
Is Lio sustainable?The device is reusable wood and core packaging is paper — but cores and packaging are not recyclable yet. We're working on it.How do I dispose of used cores?Used cores go in general household waste — they are not recyclable yet.Where is Lio made?Designed in Amsterdam, hand-finished from premium olive and walnut wood.
💬 Still need help?