Orders & Shipping

My delivery is missing or late

After two weeks with no delivery, report it to us and we will sort it out.

If your parcel has not arrived two weeks after dispatch, report it to us. Send your order number and we will chase PostNL and put things right.

Still stuck? Contact our team — we usually reply within 24 hours.

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How do I track my order?You get a PostNL tracking link by email as soon as your parcel is dispatched.How long does delivery take?Next working day in the Netherlands and the UAE, 2 days to Belgium, 3–4 across Europe, 10 to the US, 12 to Canada and Australia.Where is my order?Check your PostNL tracking link first — most parcels are simply still in transit.Tracking shows no updateScans can pause for several days between hubs, especially on international routes.

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