Returns & Refunds

Damaged or faulty item

Send us a photo and your order number — we replace faulty items.

If your Lio arrived damaged or something is not working as it should, send us a photo along with your order number. We replace faulty items.

If the issue is weak flavour rather than damage, try warming your Lio for 15 minutes first — and if it is still weak after 30 minutes warm, tell us and we will send free cores.

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The 30-day money-back guaranteeTry Lio properly for 30 days from delivery. If it isn't for you, you then have a one-week window to request a refund — used products included.What is your return policy?Return after a 30-day trial, within the week that follows. You pay return postage; refunds are processed within a week of arrival.What can be returned?Your Lio device, used or not. Unopened cores can come back too, but you can simply keep or bin them.How do I return an item?Email us with your order number, then post it to Fresh@Work BV in Zwaag, the Netherlands.

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Damaged or faulty item

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