When will I be refunded?
Within one week of your return arriving with us.
Refunds are processed within one week of the returned parcel reaching us. The money goes back to your original payment method; your bank may take a few extra days to show it.
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The 30-day money-back guaranteeTry Lio properly for 30 days from delivery. If it isn't for you, you then have a one-week window to request a refund — used products included.What is your return policy?Return after a 30-day trial, within the week that follows. You pay return postage; refunds are processed within a week of arrival.What can be returned?Your Lio device, used or not. Unopened cores can come back too, but you can simply keep or bin them.How do I return an item?Email us with your order number, then post it to Fresh@Work BV in Zwaag, the Netherlands.
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