Returns & Refunds

EU & UK return rights

Your statutory rights apply in full, alongside our own 30-day try-it guarantee.

Consumers in the EU and UK keep all their statutory rights, including the legal right of withdrawal, and those rights are unaffected by our own guarantee.

Our 30-day try-it guarantee sits on top of them and covers used products, which statutory withdrawal normally does not.

Our European representative and return address:
Fresh@Work BV, Jelle Zijlstraweg 128, 1689 ZX Zwaag, The Netherlands.

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The 30-day money-back guaranteeTry Lio properly for 30 days from delivery. If it isn't for you, you then have a one-week window to request a refund — used products included.What is your return policy?Return after a 30-day trial, within the week that follows. You pay return postage; refunds are processed within a week of arrival.What can be returned?Your Lio device, used or not. Unopened cores can come back too, but you can simply keep or bin them.How do I return an item?Email us with your order number, then post it to Fresh@Work BV in Zwaag, the Netherlands.

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EU & UK return rights

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